Terms & Conditions

Last Updated: March 1, 2024

Welcome to CedulaVia. These Terms & Conditions ("Terms") govern your use of the CedulaVia website (www.cedulavia.com) and all related services, including our Spanish language programs, online content, and other offerings (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Acceptance of Terms

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated by reference. These Terms constitute a legally binding agreement between you and CedulaVia.

2. Changes to Terms

We may update these Terms from time to time to reflect changes in our practices, services, or for legal, operational, or regulatory reasons. The updated Terms will be posted on this page with a revised "Last Updated" date. Your continued use of our Services after any such changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

3. Eligibility

You must be at least 18 years old to use our Services. If you are under 18, you may only use our Services with the involvement and consent of a parent or legal guardian. By using our Services, you represent and warrant that you meet all eligibility requirements.

4. Account Registration

Some aspects of our Services may require you to create an account. When you register for an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Keep your password secure and confidential
  • Be responsible for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or outdated.

5. Program Enrollments and Purchases

5.1 Program Details

All information about our Spanish language programs, including descriptions, dates, pricing, and included services, is subject to change without notice. While we strive to provide accurate and up-to-date information, we do not warrant that program descriptions or other content is accurate, complete, reliable, current, or error-free.

5.2 Enrollment Process

When you enroll in one of our programs, you agree to:

  • Provide accurate personal and payment information
  • Pay all fees associated with your selected program
  • Complete any required pre-program assessments or forms
  • Comply with all program-specific requirements and policies

5.3 Payment Terms

All prices are listed in US Dollars (USD) unless otherwise specified. Payment must be made in full at the time of enrollment unless an installment plan has been explicitly agreed upon. We accept major credit cards, bank transfers, and other payment methods as specified during the checkout process.

5.4 Taxes and Additional Fees

Program fees do not include applicable taxes, visa fees, travel insurance, personal expenses, or any other costs not explicitly included in the program description. You are responsible for all such additional expenses.

6. Cancellations, Refunds, and Program Changes

6.1 Cancellation Policy

Our cancellation policy is as follows:

  • Cancellations made 30 or more days before the program start date: Full refund minus a $100 administrative fee
  • Cancellations made 15-29 days before the program start date: 50% refund
  • Cancellations made less than 15 days before the program start date: No refund

All cancellation requests must be submitted in writing to info@cedulavia.com. The date of receipt of the cancellation request will determine the applicable refund policy.

6.2 Program Changes by Student

If you need to change your program dates or switch to a different program, the following conditions apply:

  • Changes requested 30 or more days before the program start date: One-time free change, subject to availability
  • Changes requested 15-29 days before the program start date: $50 change fee, subject to availability
  • Changes requested less than 15 days before the program start date: Treated as a cancellation and new enrollment

6.3 Program Changes by CedulaVia

We reserve the right to make changes to program content, schedules, locations, or instructors as necessary. For significant changes, we will notify enrolled students as soon as possible. If we cancel a program, you will be offered the option to transfer to another program or receive a full refund.

6.4 Force Majeure

We are not liable for any failure to perform our obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane, or other natural disasters), war, invasion, civil unrest, government restrictions, or other events beyond our reasonable control. In such cases, we will work with affected students to provide reasonable alternatives.

7. Code of Conduct

By using our Services and participating in our programs, you agree to:

  • Treat all staff, instructors, fellow students, and community members with respect
  • Comply with all applicable laws, regulations, and local customs
  • Maintain appropriate behavior in classrooms, during activities, and in accommodation facilities
  • Respect the property and facilities of CedulaVia and our partners
  • Attend classes and activities as scheduled and participate actively
  • Not engage in discriminatory, harassing, or threatening behavior

We reserve the right to dismiss any student from a program, without refund, for conduct that we deem inappropriate, disruptive, or harmful.

8. Intellectual Property

8.1 Ownership

All content on our website and in our programs, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, and course materials, is the property of CedulaVia or our content suppliers and is protected by international copyright laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our content for personal, non-commercial purposes related to your language learning. You may not:

  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of our Services
  • Use our content for any commercial purpose without our express written consent
  • Remove any copyright, trademark, or other proprietary notices
  • Transfer the materials to another person or "mirror" the materials on any other server

8.3 User Content

If you submit content to us (such as reviews, testimonials, or forum posts), you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.

9. Disclaimer of Warranties

Our Services are provided on an "as is" and "as available" basis. CedulaVia and its suppliers make no representations or warranties of any kind, express or implied, as to the operation of our Services or the information, content, materials, or products included on our website or in our programs.

To the full extent permissible by applicable law, CedulaVia disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. CedulaVia does not warrant that our Services, servers, or email sent from us are free of viruses or other harmful components.

10. Limitation of Liability

CedulaVia will not be liable for any damages of any kind arising from the use of our Services, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages. In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing our Services or participating in our programs.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless CedulaVia, its officers, directors, employees, agents, and third parties from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms by you or any activity related to your account (including negligent or wrongful conduct).

12. Travel Documents and Health

12.1 Travel Documents

You are responsible for obtaining all necessary travel documents, including passports, visas, and permits, required for entry into Mexico or any other location where our programs are offered. We are not responsible for any issues arising from inadequate travel documentation.

12.2 Health and Insurance

You are responsible for your own health and well-being during our programs. We strongly recommend that you:

  • Obtain comprehensive travel and health insurance that covers medical treatment, emergency evacuation, and trip cancellation
  • Consult with a healthcare professional regarding vaccinations and health precautions before traveling
  • Disclose any relevant health conditions or special needs when enrolling in our programs

CedulaVia is not responsible for any medical expenses, injuries, or health issues that occur during our programs.

13. Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without giving effect to any principles of conflicts of law.

13.2 Dispute Resolution

Any dispute arising out of or relating to these Terms or our Services shall first be attempted to be resolved through good faith negotiation. If the dispute cannot be resolved through negotiation, it shall be submitted to mediation in accordance with the rules of the Centre for Effective Dispute Resolution (CEDR).

13.3 Legal Action

If mediation is unsuccessful, any legal action arising out of or relating to these Terms shall be filed only in the courts located in the United Kingdom, and you consent to the jurisdiction of such courts for any such action.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force and effect.

15. No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by an authorized representative of CedulaVia.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other policies or guidelines referenced herein, constitute the entire agreement between you and CedulaVia regarding our Services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral.

17. Contact Information

If you have any questions about these Terms, please contact us at:

CedulaVia
4 Clark Loaf
Rachelchester EH4 5LQ
United Kingdom

Email: legal@cedulavia.com
Phone: +443235125707