This Privacy Policy describes how CedulaVia ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website at www.cedulavia.com (the "Site"), use our services, or otherwise interact with us. Please read this Privacy Policy carefully to understand our practices regarding your personal information.
1. Information We Collect
We may collect the following types of information:
1.1 Information You Provide to Us
- Contact Information: When you inquire about our services, register for a program, or contact us, we collect information such as your name, email address, phone number, and postal address.
- Payment Information: When you make a purchase, we collect payment details, which may include credit card information or other financial information necessary to process your payment.
- Profile Information: If you create an account with us, we collect information such as your username, password, and preferences.
- Program Information: We collect information related to your Spanish language learning needs, proficiency level, learning objectives, and any special requirements you may have.
- Communications: We collect information when you communicate with us via email, contact forms, live chat, or other methods, including the content of your messages.
1.2 Information We Collect Automatically
When you visit our Site, we may automatically collect certain information, including:
- Device Information: We collect information about the device you use to access our Site, including hardware model, operating system, unique device identifiers, and mobile network information.
- Usage Information: We collect information about how you use our Site, including the pages you visit, the time and duration of your visit, and the content you view.
- Location Information: We may collect information about your location, including your IP address and, if you consent, more precise location data.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities. Please see our Cookie Policy section below for more information.
1.3 Information from Third Parties
We may receive information about you from third parties, including:
- Business partners, such as payment processors and travel agencies.
- Social media platforms, when you interact with our content or connect your social media accounts to our services.
- Educational institutions or employers, if they enroll you in our programs.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To provide and maintain our services, including processing enrollments, delivering language programs, and managing your account.
- Personalization: To personalize your experience, including tailoring content and recommendations based on your preferences and learning needs.
- Communication: To communicate with you about our services, respond to your inquiries, and provide customer support.
- Transactions: To process payments, issue refunds, and fulfill orders.
- Improvement: To analyze and improve our services, develop new features, and enhance user experience.
- Marketing: To send you promotional communications, such as newsletters, special offers, and information about new programs (you can opt out of these communications at any time).
- Security: To detect, prevent, and address technical issues, fraud, and other harmful activities.
- Compliance: To comply with legal obligations and enforce our terms and policies.
3. Information Sharing and Disclosure
We may share your information with the following parties:
- Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
- Educational Partners: We may share information with language schools, instructors, and accommodation providers to facilitate your language learning experience.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Protection of Rights: We may disclose your information to protect our rights, privacy, safety, or property, as well as that of our users or others.
4. Your Privacy Choices
You have several choices regarding your personal information:
- Account Information: You can review and update your account information by logging into your account on our Site.
- Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in these communications or by contacting us directly.
- Cookies: You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our Site.
- Do Not Track: Some browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activities tracked. Our Site does not currently respond to "Do Not Track" signals.
5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the information.
7. International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you reside, including Mexico and other countries where our service providers are located. These countries may have data protection laws that are different from the laws of your country. We take steps to ensure that your information receives an adequate level of protection in the countries where we process it.
8. Children's Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible. If you believe that we might have any information from or about a child under 16, please contact us.
9. Cookie Policy
Our Site uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and deliver personalized content. Cookies are small text files that are stored on your device when you visit our Site.
9.1 Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the Site to function properly and cannot be switched off in our systems. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
- Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us understand which pages are the most and least popular and how visitors move around the Site.
- Functionality Cookies: These cookies enable the Site to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
- Targeting Cookies: These cookies may be set through our Site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.
9.2 Cookie Management
You can control and manage cookies in various ways. You can:
- Adjust your browser settings to refuse cookies or alert you when cookies are being sent.
- Use our cookie consent tool when you first visit our Site to set your preferences.
- Opt out of certain third-party cookies through industry tools such as the Digital Advertising Alliance or Network Advertising Initiative.
Please note that disabling cookies may affect the functionality of our Site and may prevent you from using certain features.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
CedulaVia
4 Clark Loaf
Rachelchester EH4 5LQ
United Kingdom
Email: privacy@cedulavia.com
Phone: +443235125707
We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.
